Patient Risk Management 101: Best Practices for Patient Conflicts, Documentation, Complaint Prevention and Termination

Paul Pelletier, LLB, PMP, CAPS

Dental schools don’t spend time teaching you how to effectively manage practice-related patient risks. Join a corporate lawyer who trains dental professionals to learn about practical, low-cost and easy-to-implement processes, best practices and strategies to protect their practice from patient complaints and conflicts. This course helps dentists and office managers prevent costly patient complaint and conflict risks. Learn how to be more proactive using forms, notices, policies, staff training and conflict- management practices to prevent practice nightmares. Develop strategies for patient risk management, including patient termination.

Learning Objectives:

·       Introduce and examine the concept of dental practice patient risk management

·       Outline the range of common patient risks that require management in dental practice and provide best practice recommendations for managing patient risks

·       Develope your patient-management processes to ensure consistency, clarity and proper documentation, so you avoid common problems and have evidence ready if you are subject to a complaint

Course Code:                T04FL

Time:                            10:00 am – 12:30 pm

Type:                            Lecture     

Audience:                     Dentist, Dental Hygienist, Dental Assistant, Office Personnel,

                                    Dental Technologist, Denturist

RCDSO QA Program:      Category 3 (3 CE Points)

Fee:                              Ticketed Free

Paul Pelletier is a corporate lawyer, author and professional speaker, specializing in workplace respect, diversity/inclusion, leadership and conflict management. His passion is helping build respectful and inclusive dental practices, where patients and staff thrive. Using his skills and experiences as a lawyer, manager and diversity/inclusion leader, Mr. Pelletier delivers practical, usable and impactful tools to help every dental professional succeed.